Heartwood Hollow

The minimum stay for a particular day or date can vary depending on factors such as the day of the week, the time of year and the host's preferences.

The easiest way to check what's available is to use the online calendar for this escape—it’ll show you the current options for your dates.

Please note that the minimum stay rules are set by the host and can’t be adjusted, so we’re not able to make exceptions.

If the stay length doesn’t quite match what you’re after, head to Find Your Escape, enter your check-in date and preferred length of stay, and browse other great options that might be a better fit.

To find out if single nights are available at this escape, check the online calendar and see if your preferred date is available to book.

If this escape isn’t available, head to Find Your Escape, enter your check-in date and length of stay, and browse all one-night options available for that day.

Please note that the minimum stay rules are set by the host and can’t be adjusted, so we’re not able to make exceptions.

The accommodation has a king-size bed with full linen and bedding, including a wool duvet inner, 100% cotton sheets, feather down and wool pillows, and linen covers and cushions.

Towels are also provided.

The indoor kitchen has a double electric hot plate for cooking, a 46L mini-fridge with an icebox for cool storage, and cupboard space for general food storage. There is also a stainless steel sink, toaster, a jug and all the pots, pans and utensils you'll need for cooking and eating are provided. Hot water is supplied by a gas califont.

Some pantry basics are supplied - salt, pepper and cooking oil.

Yes, Heartwood Hollow has mobile phone reception.

Powerpoints are available to charge devices.

The indoor bathroom consists of a large walk-in tiled shower, a flushing toilet and a vanity. Hot water is supplied by a gas califont. Power sockets are available for hairdryers, straighteners, etc.

Just 10 metres from the entrance are two outdoor baths. Please note there is no mains lighting near the baths, only the light from lanterns.

Towels and Eco Store hand and body wash are provided.

Yes, there is mains power provided. If you use a CPAP machine (Continuous Positive Airway Pressure) for sleep apnoea, there’s a convenient power outlet located beside the bed.

Yes, Heartwood Hollow has mobile phone reception; however, there is no WiFi.

Powerpoints are available to charge devices.

There is a wood burner and plenty of warm bedding.

No, there are no campfires allowed at Heartwood Hollow.

Heartwood Hollow is perfect for winter stays.

Heartwood Hollow has mains power, warm bedding, a wood burner, plus lots of other elements to make your stay cosy and atmospheric. If you book a stay in winter, bring your sense of adventure and brush up on your fire-lighting skills.

Heartwood Hollow is not suitable for children and is strictly adults-only. The one exception to this rule is fornon-mobile babies under 6 monthswith BYO bedding and portacot.

If you're looking for a safe family-friendly glamping site, select the family icon in the search bar on our 'find your escape' page to easily find them.

Heartwood Hollow has a 'no dog' policy.

If you're looking for dog-friendly glamping, check out some of our other Canopy Camping Escapes sites that welcome dogs - you can select the 'dog-friendly' filter in the search bar to easily find them.

Most of our stays are nature-based with components of outdoor living, and Heartwood Hollow****is no exception. You may be exposed to various creatures and critters that you wouldn't usually find at your average hotel or motel.

In particular, at Heartwood Hollow, you'll find that the cicadas in summer (from December to February) can be quite loud and may disturb you over this period if you're sensitive to sound.

The driveway to enter the property is shared with the hosts, and you will also be able to see the neighbour's driveway.

There is no road noise, but an occasional passing train may be heard from a distance. Because this is a lifestyle property, you may hear the occasional mower and other farmwork activities from nearby properties and orchards. Aside from this, Heartwood Hollow is very private and quiet most of the time.

Access to the accommodation is via a driveway suitable for any vehicle. A private and safe car park is just 30 metres away, with a flat and easy cobblestone pathway to reach the entrance (the path will be lit for those arriving in the darker evenings).

• Food and drink
• Insect repellent and sunscreen
• Shower and bath toiletries
• Warm clothing for stargazing on cooler evenings.

There is a sloping bank at the front of the lawn to be aware of. Mature trees surround the area so falling branches may need to be considered when windy.

A few times a year, spraying occurs on the neighbouring orchard. The orchard is 50m away and there is a big shelter belt of trees between the orchard and Heartwood Hollow.

Your hosts are only given 24 hours' notice of the spraying, but if it happens to coincide with your stay, it may be slightly disruptive so your hosts will contact you ahead of time and will offer you the opportunity to postpone if you wish.

The minimum stay for a particular day or date can vary depending on factors such as the day of the week, the time of year and the host's preferences.

The easiest way to check what's available is to use the online calendar for this escape—it’ll show you the current options for your dates.

Please note that the minimum stay rules are set by the host and can’t be adjusted, so we’re not able to make exceptions.

If the stay length doesn’t quite match what you’re after, head to Find Your Escape, enter your check-in date and preferred length of stay, and browse other great options that might be a better fit.

To find out if single nights are available at this escape, check the online calendar and see if your preferred date is available to book.

If this escape isn’t available, head to Find Your Escape, enter your check-in date and length of stay, and browse all one-night options available for that day.

Please note that the minimum stay rules are set by the host and can’t be adjusted, so we’re not able to make exceptions.

• Food and drink - make sure you bring all the food and drink you need for your stay
• Toiletries
• Insect repellent and sunscreen
• Beach towels for taking off the property for swimming
• Warm clothing for cooler evenings

Give the gift of glamping! Gift Vouchers are available for use at any of our glamping spots in the Canopy Camping Escapes collection. These are provided in electronic format, for you to print out and pop in a greeting card for the lucky recipient. Read more about our gift vouchers, including how to purchase one, here.

We've teamed up with Gift Box company 'XO' to bring you a 'special treat' gift box to celebrate those special occasions. The Unwind Gift Box features a bottle of Cloudy Bay Pelorus Brut sparkling wine, 'Bubbly Bears' deluxe sweets, a speciality chocolate bar from the House of Chocolate, and a jar of Light and Vessel bath salts - all beautifully presented in a black gift box with tissue paper and an optional handwritten note. Order your Celebration Gift Box now, and it will be waiting for you on arrival.

Please note: Gift Boxes are sent 15 days before your arrival date to ensure timely delivery. If you cancel your stay within this time frame, the cost of the Gift Box will not be refunded.

**1.1** Canopy Camping Limited (**Canopy Camping Escapes**, also referred to as **we**, **our** and **us**) has a curated collection of unique nature-based properties throughout New Zealand, independently owned and operated by individual owners of the properties (**Hosts**). **1.2** By making a booking through our website ([here](https://www.canopycamping.co.nz/)) (**Website**), you, as the person making the booking, agree to be bound by these terms and conditions (**Booking Conditions**). **1.3** Canopy Camping Escapes enters into these Booking Conditions as an agent for the Host. That means that you are making an agreement with the Host for the use of its property. Anything Canopy Camping Escapes does (including enforcing any of the Host’s rights), it does so as agent for the Host and is not a party to your agreement with the Host. **1.4** In these terms: - “Day” means a period of 24 hours; and - “check-in time” means the check-in time specified [in the booking confirmation email we send you / specified on the Website for the property you have booked]

**2.1** If you book within 28 Days of your check-in time, full payment via credit or debit card (VISA/Mastercard) is required at the time of booking. If you book more than 28 Days prior to your check-in time, a deposit of 10% is required to confirm your booking and secure the property. This will be charged to your credit or debit card (VISA/Mastercard) at the time of booking. A credit or debit card (VISA/Mastercard) payment surcharge of up to 2.1% will be applied to all credit or debit card (VISA/Mastercard) payments. **2.2** Bookings are considered confirmed once you have made your online booking and payment and we have sent an email to the address provided to us which confirms both the payment and your booking details. If you do not receive a confirmation email, please contact us as soon as possible. However, we (as agent for the Host) reserve the right to cancel any booking within 12 Days of the confirmation email where we discover that you, or any of your guests, has previously breached these Booking Conditions in relation to a previous booking. In that case, you will receive an email advising you that the booking has been declined, and the full amount paid by you at the time of booking will be refunded to the credit or debit card (VISA/Mastercard) you provided during the booking process. **2.3** If you book more than 28 Days prior to your check-in time, the remaining balance of your stay will be due 28 Days prior to your check in time. An email reminder will be sent to you at this time requesting payment for the outstanding balance. The reminder email gives you the option to pay the remaining balance by A2A (Internet Banking) or credit or debit card (VISA/Mastercard). If your payment has not been received within 24 hours, the remaining balance will automatically be charged to the credit or debit card (VISA/Mastercard) used at the time of booking. Please note: a 2.1% credit or debit card (VISA/Mastercard) payment surcharge is applied to all payments made by credit or debit card (VISA/Mastercard). Credit/Debit Card data is held in a secure and encrypted environment. **2.4** If any amount is not paid when due, you will forfeit your deposit and your booking will be cancelled.

**3.1** Your 10% deposit (or 10% of the value of your stay if you have paid in full) is non-refundable, however it can be transferred to another booking made within 12 months of the date of confirmation of your original booking, if you cancel your stay more than 21 Days prior to your check-in time. **3.2** Cancellation or date changes by you that are between 3 and 21 Days prior to your check-in time will result in 50% of the total cost of your stay being charged. Cancellation or date changes made 3 Days (72 hours) or less prior to your check-in time will result in 100% of the total cost of your stay being charged. **3.3** Date changes made more than 21 Days prior to your check-in time are allowed without forfeit of any amounts paid. **3.4** Force Majeure You are entitled to a full refund if you need to cancel for the following reasons: - **Road closure**. If at 1pm on the day before your arrival, a road on your route to your accommodation is designated by [Waka Kotahi](https://www.nzta.govt.nz/) as closed or for essential travel only, and there is no detour, or the detour adds more than two hours to your travel according to the Waka Kotahi Journey Planner. - **Metservice RED Weather Warning.** If at 1pm on the day before your arrival, the [Metservice](https://www.metservice.com/) has issued a RED warning/forecast in either your home region or the region of your accommodation, for either the day of your arrival or departure. - **Natural disasters in New Zealand.** Natural disasters such as cyclones, earthquakes, volcanic eruptions, tsunamis, and other severe and abnormal natural events causing large scale disruption of essential services and/or transport, specifically impacting your travel to or from your accommodation.

**4.1** Exceptional or unforeseen circumstance Hosts reserve the right to cancel a booking at any time in the event of exceptional or unforeseen circumstances. This right will only be exercised in good faith and in exceptional circumstances such as: (a) Any alteration to the property or its surroundings which may pose a safety risk for the guest. (b) Unexpected damage or destruction at the property. (c) A death in the Host family. (d) Our relationship with the Host ends for any other reason. In the unlikely event a Host cancels under this clause, the guest may elect to receive a full refund or to credit the booking to another available date or Escape. The Host’s liability will be limited to the refund of amounts paid for any part of your stay that is cancelled. **4.2** Cancellation for breach Hosts may terminate a booking at any time if they, or we, reasonably believe that there is, or has been, a breach of these Booking Conditions by you or any guest or visitor. Where a Host cancels under this clause, all amounts paid are forfeited and, where such termination occurs during the rental period, you and all guests and visitors must immediately leave the property.

**5.1** Accommodation is often situated on working farms and there are hazards both natural and man-made. You accept that you, and any guests or visitors, enter the property at your own risk. 5.2 Participation by you and any guests or visitors in activities, such as, outdoor baths, climbing trees, walking on the property and any other activity on the property, is done so at your and their own risk. **5.3** To the extent permitted by law, neither we nor the Host accept any liability for accident, loss of property or personal injury during your stay.

No pets are allowed unless otherwise specified on the Website listing. Most accommodation is situated on working farms and therefore are not suitable for visiting pets.

Hunting or motorcycles are not permitted on the properties.

GST of 15% (where the accommodation is GST-registered) is included in the daily per night cost. A tax receipt will be supplied by Canopy Camping Escapes if requested.

**9.1** Guests have a licence to occupy the Property for the paid holiday period only. You are responsible for ensuring that you and they arrive no earlier than the check-in date, and leave no later than the check-out time, specified on the Website. **9.2** You are required to, and must ensure that all guests and any approved day visitors, observe the rules and procedures in relation to the property: - Specified on the Website. - Contained in the information folder provided at the property. **9.3** You must, and must ensure that all guests and any approved visitors, take all reasonable and proper care of the property and its furniture, fittings and effects and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period. Where the property has not been left in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period, you will be required to pay an additional cleaning cost of $100 which may be charged to the credit or debit card used at the time of booking. **9.4** You are required to inform Canopy Camping Escapes of any damage or breakage occurring during the rental period in or around the property promptly so that it can be repaired and replaced for the next booking. You must reimburse the Host for the reasonable costs of replacement or repair of any damage caused by you or any guests or visitors and such costs may be charged to the credit or debit card (VISA/Mastercard) used at the time of booking. **9.5** You must ensure that any access information in relation to a property (including any access codes, location of keys, etc) is kept confidential and not disclosed to any person. **9.6** Smoking is not permitted anywhere on the properties. **9.7**The Host may access the property during the rental period to the extent reasonably necessary to undertake repairs or replacement or where we or the Host have reason to believe these Booking Terms are not being complied with. **9.8**The number of guests staying at the Escape overnight must be the same as the number of guests included in the booking. Any day visitors must be approved by the Host prior to your stay. No overnight visitors are permitted. **9.9**You and all guests and any approved day visitors must behave in a proper, appropriate and legal manner with due respect to the Host, the Property, other guests and neighbouring properties and neighbours, and Canopy Camping Escapes’ staff and representatives.

If you encounter any issues or problems during your stay, you must first contact the Host to try to resolve the issue. The Host should be given the opportunity to address and fix the problem before any further steps are taken. If you decide to leave the accommodation early due to an issue without first contacting the Host to resolve it, you will not be entitled to compensation. Essentially, if you don’t give the Host a chance to fix the problem, you cannot expect financial reimbursement for leaving early. If you have a complaint that you'd like to alert Canopy Camping Escapes about after your stay, please contact us promptly at [\[email protected\]](/cdn-cgi/l/email-protection) with details of the complaint. As an agent, we will be the initial contact between you and the Host but may need to put you in direct contact to resolve any issues.

To the extent permitted by law, as agent for the Hosts, we have no liability, to you or any other person, in contract, tort (including negligence) or otherwise: - for the acts or omissions of the Hosts; or - under or in relation to these Booking Conditions or your stay, Your rights are against the Host, not Canopy Camping Escapes. If, for any reason, Canopy Camping Escapes has any liability to you under or in relation to these Booking Terms or your stay, to the extent permitted by law, our liability is limited to the 20% of the amount paid by you in relation to the relevant booking. Any liability the Host has to you under or in relation to these Booking Conditions or your stay is, to the extent permitted by law, limited to refund of amounts paid by you for the relevant booking and shall not extend to any other costs or loss incurred by you or any guest or other person.

Gift vouchers expire if not redeemed within 3 years of purchase. If a booking paid for using a gift voucher is cancelled, any refund will be by way of a gift voucher with the same expiry date as the original gift voucher. Gift vouchers are not refundable or redeemable for cash and cannot be transferred or on-sold.

These Booking Conditions are governed by New Zealand law and the New Zealand courts have exclusive jurisdiction.

We may amend these Booking Conditions at any time. Any changes shall apply to bookings made from the date of such changes. You are responsible for familiarising yourself with these Booking Conditions each time you make a booking.

As the person who completes the Booking Form, you certify that all information provided is true, accurate and correct and that you: are authorised to agree to the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date; are over eighteen years of age; agree to take responsibility for the party occupying the Property and shall ensure that they (and any approved visitors) comply with these Booking Conditions; and will notify us if you are not present at the property for the rental period.